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Shipping Policy

A legal disclaimer

Shipping Policy

This Shipping Policy describes how Sollume (“we,” “us,” or “our”) handles order processing, shipping, and delivery. Please read carefully before placing an order.

Processing Times

All orders are processed within 48 hours. Orders are not processed, shipped, or delivered on weekends or holidays.

If we experience a high volume of orders, processing times may be delayed by a few days. We will notify you by email if your order is significantly delayed.

Shipping Times

  • Commonly between 3-20 days internationally.

Please note: delivery times are estimates and not guaranteed.

Shipping Costs

  • All shipping is free on our store.

Tracking Information

Once your order has shipped, you will receive an email confirmation with a tracking number. You can track your package using the link provided.

Damaged, Lost, or Delayed Shipments

We are not liable for packages lost or damaged during shipping. If your order arrives damaged, please contact the carrier to file a claim.

For missing packages or delayed shipments beyond the estimated timeframe, please contact us at support@solvanetreatment.com, and we will assist where possible.

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